Give clients the FULL details
<p>I went to Edgars Northgate on 30/07/2016 as I has received a promotion code to get 50% off my next purchase. When I went to pay I was advised I had to pay R22.50 for the NCR. I was told if I did not sign to accept then my purchase would not be accepted. So i signed as I will pay off the purchase and will close my account. I was then advised by a friend that she had also encountered the same thing but refused to sign and her purchase was accepted. I have been a client of Edgards for over 25 years and have never been in arrears. Why was I not allowed to not accept the charge and now have to pay this every month. If it is not removed you will lose a very loyal client.</p>
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when you purchasing in store and should you wish to decline the implementation of the service fee , your next transaction will be declined, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ********** 231/GO.
Kind regards,
Edcon customer experience team,
***
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when you purchasing in store and should you wish to decline the implementation of the service fee , your next transaction will be declined, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ********** 231/GO.
Kind regards,
Edcon customer experience team,
***