Gift card Not Loaded branch refuses to Fix

I purchased 2 R400.00 gift cards for my daughter, at Edgars Festival Mall on the 19th December 2015.<br> <br> On Tuesday January 5th 2016, my daughter went to Jet and Edgars in Krugersdorp where they live to purchase<br> some clothing with the gift cards.<br> <br> One Gift card worked Perfectly, the Second one the store said there was Nothing Loaded to the card.<br> <br> My daughter had the slips from Edgars Festival mall with her, as i Knew there could be issues.<br> Despite showing the slips to prove that R400.00 was purchased, they said nothing was loaded to the card.<br> <br> My daughter phoned me, and i checked my online credit card statement and the 2 debits had gone through, and there was NO credit.<br> <br> Both Phindi Mbonani, the Manager at Jet and Margret Makwakwa, the manager from Edgars, said there<br> was nothing they could do as the cards had been purchased from Edgars in Kempton park.<br> <br> I am sorry but with the computer systems of today, where all your stores are linked to, I do not believe<br> for one second that nothing could be done.<br> <br> Sent Email to complain No Answer. Tried Phoning Does not even Connect