Gift card has expired with money on it and they changed policy so cannot transfer or help me

<p>I called the Gift Card call centre and spoke to Angel Mboweni who told me the gift card has expired however prioir to that when i have called for the balance before they told me if it expires they just transfer the money to a new card. She said she can't help cause the policy changed and I must go into Edgars and ask them to call a Regional Manager to assist me. This is absolute nonsense.</p>