PK
Pulane K
1 reviews | Active since Nov 2015
24 Nov 2015, 08:13
Getting billed for prepaid vouchers
This is regarding my Husband account at Edgar's<br> Edgar's have been charging me for a phone contract i do not know about ,its been a while and the moment i noticed i called them and wanted that contract to be cancelled...which they did cancel but now it started last month they did not bill me for anything and now again the bill me three times for prepaid vouchers ...61 rand twice and 31.50
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Edgars's replyOfficial
24 Nov 2015, 17:51Hello PulaneKumalo,
It is with great displeasure to hear that you were enrolled for MTN Air time Subscription without your consent. Please be advised we have referred this query to the RMCS department. We can understand the frustration caused and for that we sincerely apologise. A request for a cancellation and reversal has been forwarded. We sincerely apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you were enrolled for MTN Air time Subscription without your consent. Please be advised we have referred this query to the RMCS department. We can understand the frustration caused and for that we sincerely apologise. A request for a cancellation and reversal has been forwarded. We sincerely apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply24 Nov 2015, 17:51
Official
Hello PulaneKumalo,
It is with great displeasure to hear that you were enrolled for MTN Air time Subscription without your consent. Please be advised we have referred this query to the RMCS department. We can understand the frustration caused and for that we sincerely apologise. A request for a cancellation and reversal has been forwarded. We sincerely apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you were enrolled for MTN Air time Subscription without your consent. Please be advised we have referred this query to the RMCS department. We can understand the frustration caused and for that we sincerely apologise. A request for a cancellation and reversal has been forwarded. We sincerely apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***