DS
Delmarie S
1 reviews | Active since Dec 2015
07 Dec 2015, 20:21
Gatvol!!!!
Eers ontvang ek nie my fakture nie, nou dat ek wel dit ontvang kom ek 1 Nov agter dat daar word goed (VIP Club) op my rekening gesit. Bel hulle, ek betaal al dit vir 14maande! Al wat ek wil he is dat hulle my moet terug betaal vir iets wat ek nie voor gevra het nie!!!! Ek wag tot vandag toe 07 Des 2015 dat hulle my moet terug bel. Ek het al vele e-mails gestuur, gebel en self Cape Gate ook gebel waar ek die rekening oop gemaak het. Wat meer moet ek doen om iets uit julle te kry??? Die mees patetiese diens wat ek al ooit gesien het! Ek gaan na die media toe gaan met dit want so kan dit nie aangaan nie!
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Edgars's replyOfficial
09 Dec 2015, 16:21Hello delmarieswan,
We must sincerely apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please be advised the accounts department is in receipt of this query and investigations are being conducted, upon findings, feedback will be given to you shortly
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please be advised the accounts department is in receipt of this query and investigations are being conducted, upon findings, feedback will be given to you shortly
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply09 Dec 2015, 16:21
Official
Hello delmarieswan,
We must sincerely apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please be advised the accounts department is in receipt of this query and investigations are being conducted, upon findings, feedback will be given to you shortly
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please be advised the accounts department is in receipt of this query and investigations are being conducted, upon findings, feedback will be given to you shortly
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,