Game store

I'm not happy with the service game has bin giving me. I completed about game Jabulani mall on the 25 of January 2021 about the service I got there employees. Someone from game contacted me to apologize about my issues. He asked him what happened and I told him in detail and my recording and he said hill get back to me. 2 of February 2021 I what's app the guy asking him about the laptop coz on Sunday I'm leaving Johannesburg for work. I personally asked him how far is he with the laptop since he promised to get back to me. He has not responded to me as in today.i said to him if it's not ready tell me so I can make other means. I feel game is not taking me serious and my living hood. I'm an Audio Visual installer and I need it to work. I lost my client the first time and had to pay him. Now it's going to be the same thing. Month ends game knows to send statement wants is money. Last year was bad now things are opening up now. It's game now