GAME PHALABORWA - NOT FIXING MY TV AFTER 2 YEARS OF REPORTS AND COMPLAINS

To say I am disappointed with the GAME PHALABORWA STORE is an understatement. Following a Hello Peter complain made 2 months ago, I finally got the store Manager to call me and pretended to apologize. I was asked to take the TV set (Samsung curve) to Game Phalaborwa. I was promised that in no time my TV will be fixed. I was horrified yesterday (6 weeks later) when I found out that the TV IS STILL AT THE SHOP GATHERING DUST. I suffered the same treatment 18 months ago, whilst trying to get this very TV set fixed and to-date, it is NOW out of warrant and it has NEVER been fixed, due to the delays, lack of care, bad tracking systems. How can fixing a lousy TV set take 2 years from the floor man to store manager NO ONE CAN BE ABLE TO ARRANGE TO IT GETS FIXED OR REPLACE IT. Each manager has a sizable excuse and no one wants to take ownership.

The entire shop must come to a standstill because the manager is on leave and no one can get hold of him, after I waited for 2 months since my last complaint... I am taking this matter to the Ombudsman, this kind of treatment n=must be addressed.