Game Grief

Bought a JVC DVR at game and have returned this item 3 times already. Previously Promenade Branch would assess and replace the product. Today I return the product to Cape Town Branch and they giving me excuses and force me basically to wait for 4 hours to charge the item..How is that going to solve the problem I have the battery life I asked the staff member and he couldn't answer me....so now why waste my time having to wait for 4 hours..I will never buy anything from Game again....if you guys sold me a product that was working like it suppose to I wouldn't be here....