G- Shocking service | Edgards & Casio
<p class="MsoNormal"><span lang="EN-ZA">Dear Casio, G-Shock & Edgars,</span></p> <p class="MsoNormal"><span lang="EN-ZA">In my endeavour to “Never” be without a watch I decided to save up and purchase (according to me) the “BEST / toughest” watch my budget would allow. Accordingly, I purchased a Casio G-Shock watch from Edgards, Walmer Park, Port Elizabeth. After my watch died [I assume due to flat battery] I took it in on the 25/01/2016, it is now the 09/05/2016 and [after numerous calls and visits] I am still without a watch. So much for never being without a watch? I feel that the premium paid for your product was a waste, and your service shocking. I no longer believe in the toughness or superiority of your product and wish to have my money back. </span></p> <p class="MsoNormal"><span lang="EN-ZA">Kind Regards,</span></p> <p> </p> <p class="MsoNormal"><span lang="EN-ZA">Henry </span></p>
Thank you for making contact with us.
Please accept our sincere apologies for the lapse in service experienced.
Please be advised that your query is referred to the stores management team to address. Upon their findings direct feedback confirming the delay in returning your watch will be communicated directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further ***istance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for making contact with us.
Please accept our sincere apologies for the lapse in service experienced.
Please be advised that your query is referred to the stores management team to address. Upon their findings direct feedback confirming the delay in returning your watch will be communicated directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further ***istance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
