VS
Vivian S
1 reviews | Active since Jan 2015
02 Apr 2017, 22:35
Fustrated
<p>New service billing charges: I expressed I was unhappy about this and how I rep**** "NO' via e-mail when the option was given. However it came up at the CNA store again. The machine did not allow the NO option. I paid up my balance and not the service fee. When I received my statement with the charges. I e-mail Edgars & told them after 25 I would rather close my account than being forced to pay these charges. My last communication in Feb, Edgars said they will investigate at the store. My account is still running up charges, the account has not been stopped/paused. I have nil purchases however the service fees are now an accumulated fee. I called Edgars & no one can help. I will not be happy if my account goes to ITC, I pride myself on a good credit rating. I wonder how many other customers have the same problem? This needs to be resolved as I stand firm that I will not pay this monthly service fee!</p>
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
03 Apr 2017, 11:15Kindly be advised that the matter regarding the service fee query has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details for follow up the matter. Please find the below reference number for your post.
***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply03 Apr 2017, 11:15
Official
Kindly be advised that the matter regarding the service fee query has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details for follow up the matter. Please find the below reference number for your post.
***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
03 Apr 2017, 11:17Kindly be advised that the matter regarding the service fee query has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details for follow up the matter. Please find the below reference number for your post.
***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply03 Apr 2017, 11:17
Official
Kindly be advised that the matter regarding the service fee query has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details for follow up the matter. Please find the below reference number for your post.
***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
VS
Vivian S's updateReviewer Update
22 Apr 2017, 17:5222 April
I have now received a letter ..I have been handed to the Debt Collections Dept and listed at the Credit Bureau. Absolutely nothing has happened since 3 April. The customer service lines...impossible to get hold of the persons or Manager in charge. Quinton and Kribashnee??????
I am disgusted Edgars!!!
VS
Vivian S's update22 Apr 2017, 17:52
Reviewer Update
22 April
I have now received a letter ..I have been handed to the Debt Collections Dept and listed at the Credit Bureau. Absolutely nothing has happened since 3 April. The customer service lines...impossible to get hold of the persons or Manager in charge. Quinton and Kribashnee??????
I am disgusted Edgars!!!