Furious with the NO Service I am NOT getting from Edgars

I'm at wits end here! I placed an online order with Edgars on 27 April 2020. Order has been showing "Processing" since the day I placed the order and on 25 May 2020 the status of the order changed to "Order confirmed". I phoned this morning and spoke to A. Mooi who stated that my order has been cancelled because my payment did not go through. The costs definitely has been added to my credit card statement! I sent through proof of payment to A.Mooi as well as Angel Mboweni and all of a sudden A. Mooi indicated that my order is at the warehouse for picking. After that the phone was just dropped in my ear without any further communication as to the way forward. This game that they are trying to play is just plain pathetic!!! I want my order and I want it by next week at the latest! I am furious and darn well disappointed at the service or rather NO service that I am getting!