Furious and unhappy customer

This is absolutely ridiculous. This is the first time a sales representative side of the story takes priority over a customers. I received a called from the manager (Malenie) from edgars at the chatsworth branch. She is rude and incapable of handling customer complaints. I went to the store to purchase a 100ml perfume for myself and she turns around and tells me that there was no conversation about a 100ml and that i did not mention it to the sales rep. Is this how edgars deal with customer complaints by listening to what their sales rep has to say and siding with them over the customer. To accuse the customer of lying and changing the need of the customer to cover up for their mistake. This is absolutely ridiculous and pathetic. I am appalled at the service i have received. The manager said she will return my call on Friday, yet the moment she calls me she questions me as to why i did not come in to the branch. Lies from the onset, at no given point did i tel her that i was going to come in, i told her i am available the whole day on Friday so she could call and we could speak. Clearly her intention was not to help given her opening line. I am disgusted at the poor service and the fact that she sits in a managers position and does not even know how to deal with customer complaints. That whole branch needs to be trained on customer etiquette, how to solve customer complains, and how to listen to the customers need.