Funeral policy linked to Edgars account

A lady called me today from ********** at 09:47 informing me that there is a funeral policy linked to my Edgars account, this was done without my consent and permission. When I indicated to her that I do not need the policy she started insulting me on the phone. She says I am an "idiot" because only people with "idiotic thinking" would want to live with one funeral policy. At the end of the call she says "There is nothing you are going to do to remove this policy from your account, you stuck with it till the day you die!!!"

I want this call retrieved (since it is recorded), a hearing to be conducted (I want to see the minutes) and an apology from this woman (for calling me an idiot and rubbing it in). If they have been paying themselves from my Edgars account I want all the money refunded and credited into my Edgars account.