1 reviews | Active since Nov 2016
Funeral cover added with no consent by consultant at Edgar's Gateway
Visited Edgar's gateway on the 12/05/19 to collect my account card and was sold the club membership which I agreed to take however the consultant decided to sneak in the funeral cover which I did not have any consent to and was not even advised on the product,I contacted the call centre on the 18/05/2019 and was advised that a funeral cover was included, I have only signed acknowledgement for the credit limit and club membership which I agreed to take however the consultant decided to sneak in the funeral cover as well. Edgars management needs to deal with staff members that commit ***** and are dishonest. They need to deal with the staff involved and provide me with feedback or I will follow the ombudsman procedure and staff will be debarred.
