DP
Daryll P

1 reviews | Active since Nov 2016

18 May 2019, 13:43

Funeral cover added with no consent by consultant at Edgar's Gateway

Visited Edgar's gateway on the 12/05/19 to collect my account card and was sold the club membership which I agreed to take however the consultant decided to sneak in the funeral cover which I did not have any consent to and was not even advised on the product,I contacted the call centre on the 18/05/2019 and was advised that a funeral cover was included, I have only signed acknowledgement for the credit limit and club membership which I agreed to take however the consultant decided to sneak in the funeral cover as well. Edgars management needs to deal with staff members that commit ***** and are dishonest. They need to deal with the staff involved and provide me with feedback or I will follow the ombudsman procedure and staff will be debarred.

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Replies (1)
Edgars
Edgars's reply19 May 2019, 09:15
Official
Good day Charlene Perumal,

 

Thank you for your enquiry.

 

Kindly receive the following ***/GO as reference.

 

Our Attempts in reaching you on the both numbers *** as well as *** but you were not available.

 

Please be informed your concerns were raised and addressed with the Store`s Management Team and urgent feedback will be provided to you.

 

Please accept our apologies regarding the matter.

 

Any further issues, please do not hesitate to contact us on the below numbers.

 

Regards,

Edcon Customer Experience

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