1 reviews | Active since Nov 2013
Funeral Claim never submitted to Hollard!
I submitted a claim for a funeral cover after my dad passed away at the Newcastle Mall Edgars on the 3 March 2015. On the 5th after 48 hours I followed up with Hollard and they had not received anything. I called the Edgars branch they said they had sent it I should wait. I called on Friday 6 March still nothing at Hollard. I called Edgars and I was told they had now emailed it. I called Hollard today on the 9 March 2015, still nothing. I am very upset right now. My father has been gone for 2 weeks but nothing has been done. I would like this to be resolved ASAP.<br> <br> I communicated with Nondumiso and Zama at the Newcastle branch. The documents were given to Zama.<br> <br> No one has bothered to follow up with Hollard or with me. <br> I'm very unsatisfied.
Thank you raising your apprehensions with us. Kindly note the documents were received by Holland and your claim is auctioned. The status of the claim will be made known to you shortly. We apologise for the overall experience, but we assure you all concerns raised on this query will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you raising your apprehensions with us. Kindly note the documents were received by Holland and your claim is auctioned. The status of the claim will be made known to you shortly. We apologise for the overall experience, but we assure you all concerns raised on this query will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***