Fuel card issues - Round nr 2

1) Your Reference: ********** 2445/GO applicable Its been 10 days since handing in my fuel statements at Northgate Edgars from where it was emailed to Thank U card department. When login into the Thank U website my balance still indicates '0'. On the day I visited Edgars branch I received a new Thank u card. I've refuelled twice since, using this new card, still my points statement is 0

2) On my visit to Northgate Edgars they stated that they could find no record of me ever having an Edgars Thank U card (My ID only reflected the Jet Thank U). Yet today I received an Edgars statement stating that as on 31 May 2018 I had 44,694 points on my Edgars Thank U card? How is that possible to get a statement reflecting 44,694 points, then your staff telling me there's no record I ever had a Edgars Thank U card and then your Thank U website still indicates 0?

Since handing in requested statements I've had no further feedback / contact / phone call / email or anything from Edgars regarding this.