Frustratingly awaiting some form of feedback

On the 21st of May'14 around 10:03am Van Dalen called to settle my account, on the 24 I paid the amount thinking the matter is resolved. Afterwards I got calls to pay up and I faxed my paperwork a couple of times. Recently I have come to realise, after being declined to a R100 cell phone contract, nothing was done with regards to the settling...its like the call was a lie just a mean to get me to pay. I have been speaking to numerous people but nobody gets back to me just to let me know what is happening?? The matter is being shoved between NBA and Edgars. Can somebody, anybody please get back to me and just say something please. I was promised earlier that a supervisor is on a call and will call me back, he/she must still be in a long conversation as I am still waiting AND I have been at this mail for a while. I apologise for having to use this platform to seek your attention but I am looking to resolve this matter urgently and hope this way does.