BS
Brad S
1 reviews | Active since Mar 2012
23 Dec 2015, 13:07
Frustrating Service
Unknown to me my account was closed for not being used within 6 months even though I get monthly statements informing me I have credit and I must come and spend in the store. I was told no problem to reopen the account. It has taken 3 days and nearly 4 hours of waiting and I still have not had the account reopened. This is all after being told it would take 5min and there were no problems and I should just be issued a new card. Shock service and bad customer relations
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Replies (1)
Edgars's replyOfficial
28 Dec 2015, 13:00Hello Brad Smith,
Thank you for notifying us of this matter. Please be advised the account was closed as a dormant account. There was no activity on the account for a while. We are pleased your re-application was approved. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this matter. Please be advised the account was closed as a dormant account. There was no activity on the account for a while. We are pleased your re-application was approved. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply28 Dec 2015, 13:00
Official
Hello Brad Smith,
Thank you for notifying us of this matter. Please be advised the account was closed as a dormant account. There was no activity on the account for a while. We are pleased your re-application was approved. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this matter. Please be advised the account was closed as a dormant account. There was no activity on the account for a while. We are pleased your re-application was approved. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,