1 reviews | Active since Oct 2012
Frustrated with edgars services as a account holder.
<p>I am writing this as I am frustrated with edgars services. Please contact me for more details. I have already logged a complaints here and got not joy If I am not getting response this time I will circulate in all social media network and if not resolved I will send an email to Edgars CEO. I did not expected this from edgars, i am a edgars account holder since 12 years. Edgars should keep in mind that you have competetors in south africa like H&M etc and Would not recomment to any of my freinds relatives to open a new account will recommend to close existing accounts.</p>
We understand you are a loyal customer and value your support however all Edcon customers are treated equally as fair practice of the business hence all customers are charged a late payment fee if we receive payment late.
Both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Kind regards,
Edcon customer experience team,
***
We understand you are a loyal customer and value your support however all Edcon customers are treated equally as fair practice of the business hence all customers are charged a late payment fee if we receive payment late.
Both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Kind regards,
Edcon customer experience team,
***
Dear Edgars,,
Thank you for your reply. I know you have responded on the last complaint request. What about the gift card, I havent received any response from you guys. You havent even bothered to called me. I have been to mall of africa edgars, they have misguided me and as per them, I am qualified to once off policy fee policies and later known that I have to monthly fee and I requested for cancellation and refund. nothing happpened. I dont understand why is edgars giving this much of inconvenience to customers. Please contact me for more details. If all my queries are not resolved I will close the edgars account asap.
Dear Edgars,,
Thank you for your reply. I know you have responded on the last complaint request. What about the gift card, I havent received any response from you guys. You havent even bothered to called me. I have been to mall of africa edgars, they have misguided me and as per them, I am qualified to once off policy fee policies and later known that I have to monthly fee and I requested for cancellation and refund. nothing happpened. I dont understand why is edgars giving this much of inconvenience to customers. Please contact me for more details. If all my queries are not resolved I will close the edgars account asap.
This is what I hate about Edgars. Atleast I can target 100 edgars account holders to close account in my friends and relatives. I think i must create one message to circulate in whats app groups and social media networks.
This is what I hate about Edgars. Atleast I can target 100 edgars account holders to close account in my friends and relatives. I think i must create one message to circulate in whats app groups and social media networks.