Frustrated with Edgars poor service

I have been an Edgars customer for many years . Since 1993 in fact. For the most part I have been happy with your service. However, for the past 3 years I have been charged a cellphone airtime subscription which I never requested in the first place. I am a VODACOM customer and I am being charged an amount of R25,00 for Cell C airtime on my Edgars account.

This amount of has been added to my account since February of 2015. I have gone into the store at least 3 times to cancel . Each time I am told it has been done. I have been given reference numbers every time I made an enquiry. Every time I receive my statement the following month I see the airtime subscription still being reflected.

This past Saturday I went to Edgars at Fourways Mall and the lady seemed pained to help me. She did get customer care on the line and even after explaining my dilemma and saying that I will post the complaint on Hello Peter .., I still have not heard from that particular consultant. I have also visited store at Mall of Africa. The service was shoddy and I felt embarrassed for the lady behind the counter. I also happened to visit Edgars at Gateway and so far they have proven to most helpful.

Afterwards I got an SMS to say the subscription will be cancelled. However, when I saw my statement , I was yet again being charged for the airtime. I also have paid off my account at least three times expecting to find a zero balance the following month only to find I am still being charged for the airtime and so as long as I owe Edgar's R25 every month then I also owe the R22 some change for the account admin fee.

So now I am being charged for the airtime subscription as well the account admin fee.

To top it off... I also received a reminder from Edgars's to pay my Edgars account . And the SMS said even though it was a small amount.....about R80 think... I should still pay it.

I have stopped buying clothes from your stores. Overpriced and no longer to my liking. Yet, I kept my account because of being to use account for Specsavers.

But I have decided that the convenience of that is not worth the inconvenience I have had to experience.

My reference number for this issue is ********** 504487. It is the 4th reference number I have received.

So I have tried several stores, the call centre and now I am keeping my fingers crossed that Hello Peter will do the trick. My message to you Dear Edgar's is ...I would like this matter to be resolved im immediately .. the amount of R25 is minuscule compare to the millions your franchise makes . But given the fact I have been charged this amount for the past 3 years as well as the account admin fee .,. I believe I am owed a refund. Not only would I now like to cancel my airtime subscription but I would also now like to close my account. It is no longer worth the hassle.