frustrated

On Tuesday (02/06/2015) i called Edgars accounts department to make arrange with regards to my installment and that I was NOT gettting my statements as I was due to pay end of May and will only pay end of June, however, the lady I spoke to when I called the call center assured me that she will make note of my arrangment and that my account will not be affected by arreas or anything, and I will recieve an email with my statement.<br> <br> To my suprise on Monday 08/06/2015 I get a text saying that I need to make an urgent payment to maintain a good credit record and so fourth. The whole purpose of my call was defeated and i still havent recieved my emailed statement!!