KM
Khumo M

1 reviews | Active since Nov 2016

04 Feb 2017, 13:51

Frustated client

<p>I have to express my anger and dissappointment at the poor service my nephew is receiving from Edgars Active at Taung Mall regarding the slim shaker phone. I tried to get hold of them numerious times with no success. Please assist, please!</p>

0
Replies (2)
Edgars
Edgars's reply06 Feb 2017, 13:35
Official

We apologise for any frustrations incurred. As discussed over the phone , we are glad that you were finally contacted by the store regarding the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Kindly contact the Edcon Customer Experience Head Office at ***with regards to any concern.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply06 Feb 2017, 13:43
Official

We apologise for any frustrations incurred. As discussed over the phone , we are glad that you were finally contacted by the store regarding the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Kindly contact the Edcon Customer Experience Head Office at ***with regards to any concern.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,