DV
Desmond V
1 reviews | Active since Mar 2015
03 Nov 2015, 12:35
Fridge Repairs
My wife and I are both members of the Edgars club. She called the Call Centre to request for a technician to come out. K&R electrical came out and the technician said that re-gassing was not covered on the insurance. I had to pay cash for the re-gassing only to find out 2 days later by Defy that it was not the gas but the compressor that needed to be replaced. Numerous mails were sent to [Email Removed] [Email Removed] and [Email Removed] but no-one bothers to reply. This is very disappointing as I pay for the Value Added Service and it just proves that Edcon does not care about their customers.
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Replies (2)
Edgars's replyOfficial
04 Nov 2015, 13:29Hello DesmondVeeran,
Thank you for notifying us of this query. Please be advised we will refer this query to the Europe assistance manager to review and once the investigations are conducted, you will be notified. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of this query. Please be advised we will refer this query to the Europe assistance manager to review and once the investigations are conducted, you will be notified. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply04 Nov 2015, 13:29
Official
Hello DesmondVeeran,
Thank you for notifying us of this query. Please be advised we will refer this query to the Europe assistance manager to review and once the investigations are conducted, you will be notified. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of this query. Please be advised we will refer this query to the Europe assistance manager to review and once the investigations are conducted, you will be notified. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
DV
Desmond V's updateReviewer Update
23 May 2017, 09:35Two years later and still no feedback...................................
DV
Desmond V's update23 May 2017, 09:35
Reviewer Update
Two years later and still no feedback...................................