Free gifts not delivered - no response from query

I ordered perfume and after shave for myself and my husband on 15/03/2015 Order ***, the two items that I ordered offered free gifts but the free gifts were not in the parcel. Ted Lapidus Power Bank GWP Giorgio Armani Si Wallet GWP I immediately contacted Red Square and they said they would investigate, the last I heard from them was on 08/04/2015 saying they are trying to get the missing items from alternative stores. I then contacted the Edgars online complaints and received the following response on the 21/04/2015 'We have escalated you order number to the Red Square online team for further action and provide you feedback.'. I have not received any further feedback from Red Square. I'm really disappointed with the service I've been given. I've had my account with Edgars for many years and have ordered many times through Red Square.