**********ly debit

I have an edgars account. Ref ********** 217224 My Complain is from Dec 2016 Edgars has been debiting R152 every month for airtime Data R35, airtime data R78, SMS air subscription R49 Total is R152. From Dec 2016 to July 2019 Total is R4864 which I've paid while someone else receives data & SMS on my account. 1 July 2019 Edgars key west manager Zodwa Gadebe called head office for cancelation & refund within 48 hours which never happened. 8 July 2019 Zodwa again called head office & they promised to call me which they didn't. 19 July 2019 promised again to call within 48 hours which they didn't. 24 July 2019 again I went to Edgars key west, Zodwa called head office & put me on the line with Andile Ncobo who called RMCS. RMCS said they refunded my account on the 16 July however when Zodwa checked if they had refunded, they hadn't. ********** 011 RMCS spoke to Thembinkosi Ndlovu said they refunded on 16 July, when speaking with Thembinkosi telling him about the mischief about my account he refused to tell me how much he put into my account. Earlier he said to Zodwa he refunded R200 but to me he says he doesn't know. He didn't also want to tell me the number which has been receiving data & SMS, he then went mute. He was no longer talking to me on the line. I told Zodwa that this Thembinkosi is not talking to me then Zodwa spoke with him. Edgars I want my R4864, as they have been debiting from my Edgars account which means you have a deal with them. This is an inside job! Edgars has to answer as to how come RMCS has been taking money from my account. I demand my refund back within 72 hours. I want to see where I have signed up for the data & SMS. I want telephonic record of the day I agreed to the data & SMS. I want to know the number which has been receiving the data & SMS. I want to know why Thembinkosi went mute on me, seems like he has a hand in this. I demand answers & my refund. After posting my complaint on the 25 July 2019, I received a call and was told to give them 10 days for investigation and will get feedback. Did I get any feedback after the 10 days? NO. Was I paid back my R4864? NO. Edgars together with RMCS pay up please, stop ripping people off.