BS
Benjamin S
1 reviews | Active since Jul 2011
14 Feb 2015, 10:51
**********ly activated the Club VIP
I was shocked to learn that I was being charged R54.50 per month from November 2014 for a service I never requested nor gave authorization to. This constitutes ***** and a case will be opened accordingly with the SAPS. <br> <br> I hereby urge fellow account holders to look at their statements and make sure that they also do not get charged for a service they never agreed upon.
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Edgars's replyOfficial
16 Feb 2015, 14:56Hello UnhappyBS,
Thank you for raising your concerns with us. Please be advised the club VIP enrolled on your account was cancelled and a reversal has been requested. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require further clarity, please contact accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please be advised the club VIP enrolled on your account was cancelled and a reversal has been requested. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require further clarity, please contact accounts department on ***
Kind regards.
Edcon customer experience team,
***
Edgars's reply16 Feb 2015, 14:56
Official
Hello UnhappyBS,
Thank you for raising your concerns with us. Please be advised the club VIP enrolled on your account was cancelled and a reversal has been requested. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require further clarity, please contact accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please be advised the club VIP enrolled on your account was cancelled and a reversal has been requested. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require further clarity, please contact accounts department on ***
Kind regards.
Edcon customer experience team,
***