********** transactions on my Edgars account

On the 26th of June 2018 I noticed a debit of R805 go off my Cheque account with the reference Edgars. As far as I was concerned my Edgars account had a zero balance. Naturally I thought it was probably a mistake and decided to check my electronic statements and noticed my account had been used at Legit South Africa (I have never even gone into this store). There were 3 purchases made over the 15th and 16th of May 2018 totalling almost R9500. I was quite shocked and called the Edgars ***** line who in turn told me to go to the nearest Edgars store which I did. I hurried over to the Edgars store at the V & A Waterfront and tried to log the case but was told I needed an affidavit and case number from the SAPS. I then proceeded to the closest police station and opened up a ***** case. This info was forwarded on to Edgars V & A Waterfront around the 26 / 27th of June 2018. I have subsequently received only one call to tell me they are looking into it. Furthermore I have gone into the Edgars store at the V and A Waterfront 2 times over the last week and a half and everytime the manager is on leave. She was helpful initially but now she is no where to be found and the rest of the staff do not have access to their admin system to advise if the ********** purchases have been reversed. According to the manager at Edgars Legit no longer participates as a member of the Edgars group since 2017 and only an Edgars staff member could have forced those transactions through. I have been an Edgars customer for around 7 years and now that I require assistance with this I am told I need to wait 3 more weeks! How can Edgars take a month to investigate potential internal *****?