********** Transaction On My Account By Edgars Cresta

<p>On the 30/01/2017 i went to Edgars Cresta to do some shopping.</p> <p>As i went into the store i bumped into a staff member, who than asked me he wouls like to see what benefits i have on my account.</p> <p>I agreed as i wanted to know what was my credit available.<br />He than checked and all of a sudden he wanted to cancel my Jet club memembership and enrol me on a Hospital cash back plan. I agreed as he indicated that it was only R32 a month.</p> <p>At the point where i had to sign acceptance on the electronic pad at the till point, there was a clause that read "monthly premium R400" <br />At this point i asked him to void the transaction as i am not going to pay R400.<br />He kept insisting that it was only R32 and not R400.<br />I advised him that on the portion where i sign it stipulates R400 and i am NOT signing.<br />He avoided to cancel that transaction and we argued for over 5 minutes. <br />He insisted that he cannt void and i than left him and went to Customer Services.<br />Who confirmed that there is no Hospital cash back plan loaded.</p> <p>Lo and behold yesterday i received an sms confirming i have been enrolled on the Hospital cash back.</p> <p>I want to know who authorised that transaction, provide me with the signature as i signed nothing.</p> <p>I want to know why this staff member never practiced the six principals of TCF.</p> <p>I want to know the details of your compliance officer as this is financial *****.</p> <p>I am also lodging a complaint with the financial ombudsman as well as with Hollard.</p> <p>Someone needs to take action and i want a written apology</p>