LM
Linus M
1 reviews | Active since Jun 2011
15 Jul 2015, 11:38
********** transaction not reversed
On 24 April Edgars virtually immediately notified me of a ********** transaction on my account. I tweeted Edgars, asking for further info. How often was the branch the transaction occurred at involved in ********** transactions? How often was the cashier involved in ********** transactions? To date, I have had no response, but even more importantly, the transaction has not been reversed yet, almost 3 months later!
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Edgars's replyOfficial
17 Jul 2015, 10:12Hello LM1974,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you will be required to visit your nearest Edgar's branch to fill in dispute forms provided in store, which are then submitted to our ***** & dispute department to investigate and provide you with feedback.
If you have not received feedback but have submitted your dispute documents, kindly contact our customer experience team and provide us with your account particulars, so that a follow up can be done with the *****s and dispute department, so final feedback can be provided to you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you will be required to visit your nearest Edgar's branch to fill in dispute forms provided in store, which are then submitted to our ***** & dispute department to investigate and provide you with feedback.
If you have not received feedback but have submitted your dispute documents, kindly contact our customer experience team and provide us with your account particulars, so that a follow up can be done with the *****s and dispute department, so final feedback can be provided to you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply17 Jul 2015, 10:12
Official
Hello LM1974,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you will be required to visit your nearest Edgar's branch to fill in dispute forms provided in store, which are then submitted to our ***** & dispute department to investigate and provide you with feedback.
If you have not received feedback but have submitted your dispute documents, kindly contact our customer experience team and provide us with your account particulars, so that a follow up can be done with the *****s and dispute department, so final feedback can be provided to you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you will be required to visit your nearest Edgar's branch to fill in dispute forms provided in store, which are then submitted to our ***** & dispute department to investigate and provide you with feedback.
If you have not received feedback but have submitted your dispute documents, kindly contact our customer experience team and provide us with your account particulars, so that a follow up can be done with the *****s and dispute department, so final feedback can be provided to you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,