********** transaction for R6539.90 on my Edgars Account and still no feedback from Edgars Fruad Department!!!

It is now a week since I received my Edgars Statement with the R6539.90 ********** purchase on it. Having filled in the dispute form and taken an affidavit to Edgars Hemingways I have had no feedback from the ***** department. I called them today and was told that they do not have any dispute linked to my account. I went back to the branch and was told that the forms had been emailed on the 12th. The forms were emailed again and when I called an hour later I was told that the branch might be sending the email to the wrong email address or maybe they haven't put my account number in the subject line. Edgars Why is this my problem??????