********** Subscription On Account

Edgars has been *****ing money from my account since January 2019 to date. I received my August statement and was shocked to see that I had a total due amount of R113.28 but I settled the account last month. When i reviewed the transaction history, I noticed that there are 2 subscription amounts for airtime of R78 and sms air of R49. I then called the call centre on the 15 August to dispute this because I have NEVER subscribed to anything. The matter was escalated and I was told i'd get feedback in 5 working days with the ref no. ***. Today I got a sms advising me that my refund was declined because I took up the subscription and that there's a call recording available. I then called the call centre again to request for the recording because I have never subscribed for anything with Edgars. I spoke to Wellem and he asked that I go to the store to listen to the call. At this point I refused because there's no way that I will spend my petrol and time to sort out a mess that was created by Edgars. This is a huge inconvenience on my part! I then spoke to his supervisor Kate Motla and she offered to escalate the matter so that the call can be emailed to me. She advised that the turnaround time is 5 working days. The call took an hour with my airtime to resolve an issue that Edgars created to begin with. I would like a refund for my airtime! Bear in mind that I have already waited for 5 working days and this means in total, I have to wait for 10 days for this matter to be resolved. How on earth does this constitute "Treating Customers Fairly"? This entire situation is ********* and i need it to be resolved immediately. I discovered that this has been active on my account since January 2019 and I did NOT take it up! I want a refund for all the months that my account has been debited and an apology. How am I supposed to trust having an account with you when I have been **********ly charged for so many months without my consent!? I need answers!