MS
Michelle S
1 reviews | Active since Aug 2015
17 Aug 2015, 08:36
********** SMS airtime subscription
When I received my E-statement from Edgars in June, I noticed that there was a Cell C airtime subscription charged to my account - I am a Vodacom customer and obviously did not ask for this airtime subscription! I contacted Edgars immediately and have been given the runaround since the 24th of June which was when I first contacted them. This airtime is STILL being charged to my account and all they keep telling me is that my query has been sent to their RMCS department to be processed. It seems no one there is able to reverse this subscription and close my account.. The incompetence is truly staggering!
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Edgars's replyOfficial
18 Aug 2015, 17:47Hello michs91,
Thank you for raising your concerns with regards to the Cell C subscription that was enrolled without your consent. Please note the subscription has been cancelled and the amount debited has been reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with regards to the Cell C subscription that was enrolled without your consent. Please note the subscription has been cancelled and the amount debited has been reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply18 Aug 2015, 17:47
Official
Hello michs91,
Thank you for raising your concerns with regards to the Cell C subscription that was enrolled without your consent. Please note the subscription has been cancelled and the amount debited has been reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with regards to the Cell C subscription that was enrolled without your consent. Please note the subscription has been cancelled and the amount debited has been reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***