********** SMS AIRTIME ADDED TO ACCOUNT
<p>In 2015 I had a dispute with Edgars where I found out I was paying for a contract that I was not even aware of for a period of 6 months. It took about one month to get someone to actually stop the contract and I was also told that because I received the airtime, I cannot get my money back. I let this go, because I wasnt going to fight over a R300, however, when I checked my March 2017 statement, I saw that yet again, just 2 short years later, this service has been **********ly added to my account. I will not be paying this and I will be taking this matter further by lodging a formal complaint with the Consumer Protector as this form of ******* activity is appalling. I would like someone from Edgars to actually attend to this query and not ignore me like the last time this has happened. I will also be closing my account and I hope that many other consumers check their statements in order to prevent themselves falling victim to such theft and ***** from large businesses. I am utterly disappointed in the kind of service and business practice of Edgars.</p>
Thank you for taking the time to address your concerns regarding the airtime subscriptions.
Kindly note that on our side we cannot ***** up any , however we have escalated the query to our third parties and feedback will be provided to you.
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Kind regards
The Edgar's Customer Service Team
Thank you for taking the time to address your concerns regarding the airtime subscriptions.
Kindly note that on our side we cannot ***** up any , however we have escalated the query to our third parties and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Service Team
Good day
I believe you would need my account or ID number in order to investigate this matter, neither of which has been provided to you, therefore it cannot be picked up on your side. I have called your customer services department and they advised I cancelled this service on 16 November 2015 after I found out about this charge being on my account. What I fail to understand is that if I cancelled something over one year ago and have given no written consent to this service then and now, how is it that It ends up being charged to my account at all? I lodged a complaint with your ***** department as well and they have decided to block my account instead of actually dealing with the problem. Apart from the fact that the entire situation is an inconvenience and *******, my account is blocked so I cannot access anything online or otherwise. I dont know how you guys expect me to pay my account when my card is blocked too. I have also advised the consultant that until this matter is resolved and my account unblocked, I wont pay the remaining balance. I cannot even begin to describe how disappointed and disgusted I am in the business practice and service level of your company.
I would really like for someone to call me tomorrow on the mobile number I have provided. I do understand that you guys deal with alot of queries, but is this not something that you deem important from a legal and also an ethical perspective? It may be insignificant in amount, but its the principal and you guys have provided no feedback apart from the above.
Good day
I believe you would need my account or ID number in order to investigate this matter, neither of which has been provided to you, therefore it cannot be picked up on your side. I have called your customer services department and they advised I cancelled this service on 16 November 2015 after I found out about this charge being on my account. What I fail to understand is that if I cancelled something over one year ago and have given no written consent to this service then and now, how is it that It ends up being charged to my account at all? I lodged a complaint with your ***** department as well and they have decided to block my account instead of actually dealing with the problem. Apart from the fact that the entire situation is an inconvenience and *******, my account is blocked so I cannot access anything online or otherwise. I dont know how you guys expect me to pay my account when my card is blocked too. I have also advised the consultant that until this matter is resolved and my account unblocked, I wont pay the remaining balance. I cannot even begin to describe how disappointed and disgusted I am in the business practice and service level of your company.
I would really like for someone to call me tomorrow on the mobile number I have provided. I do understand that you guys deal with alot of queries, but is this not something that you deem important from a legal and also an ethical perspective? It may be insignificant in amount, but its the principal and you guys have provided no feedback apart from the above.