KC
Khalid C

1 reviews | Active since Sept 2015

17 Sept 2015, 12:48

********** RMCS charges to my Edgars account

In August 2015 I first noticed 2 subscriptions (SMS & Airtime) being charged to my Edgars account for which I had no knowledge. <br> I called the Edgars customer services on 23/08/2015 and was swiftly told that it was a third party charge and they cannot assist. I tried to tell them that I am an Edgars account customer and it is unacceptable that these charges are allowed to be charged against my account without my knowledge and without any verification, but they just gave me RMCS' contact number ***) and said i need to contact them. <br> <br> This is blatant ***** on my account and they are not willing to assist. What kind of service is this? Edgars are allowing this company to mistreat their customers? I've made contact with RMCS on a number of occasions and i eventually got the one subscription cancelled, but the other subscription is still being charged and i have not yet to be reimbursed for the false charges. I am also forced to contact RMCS at my own expense to try and rectify this matter. <br> <br> Edgars need to come forward and stand up for their customers and I expect to be reimbursed for the false charges and the time and cost of having to try and sort out this ********** charges.

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Replies (1)
Edgars
Edgars's reply18 Sept 2015, 15:01
Official
Hello chogles,

It is with great displeasure to hear of the ********** charges on your account. Kindly be advised we take such concerns very seriously and we have referred this query to RMCS management to cancel and reverse the charges for Air Time Subscription. We apologise for the overall experience. But we assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards
Edcon customer experience
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