********** purchase/Unauthorised VAS

To the public out there especially those who have an account with Edgars.Please help me if you are also experiencing what I am currently experiencing with them.

I have never used my account since March2022 and every time I know I have been having a R20 credit on my account and my statements prove that until I recently received an SMS demanding that I pay my account.

I then checked my statement and for this particular payment I am requested to pay the transaction happened lately on 01December2022 titled EDGARS CLUB LIFE FEE EDGARS IUA.

I have told them that if this is one of their Value Added Services I have never subscribed to it nor even received a call to say this is now going to be compulsory if it is compulsory. Some agents who keep on calling me tell me that I purchased something and I have explained myself many times that I did not make any purchase. I got another call yesterday that I purchased again on 01Jan2023. I still explained myself and questioned how did I purchase when it was on New Year's day.

Anyone who knows about how I should tackle this please assist.I have now decided I am closing my account i had with them for many years,but know they want me to first settle the account for something I never purchased.The are even charging me their interest and monthly management fee which is R30 per month.

If this is purchase surely they have to investigate when I am telling them I do not know anything about it and if it is Value Added Services I have to first agree to it.

Edgards please stop being so ************ and treat your clients with respect