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Hayley N

1 reviews | Active since Oct 2011

10 Dec 2019, 18:06

********** Purchases - Edgars Account

I am so shocked to say with all the security in place when purchasing at Edgar's, I received my monthly statement yesterday and had the shock of my life knowing I should have a credit balance of R147 to see I actually owe over R8'000. Somehow there 3 ********** purchases made on my account on 6 and 7 December. In towns no where near where I reside. I keep asking how ? And would love to know how ? I called the ***** helpline as soon as I opened the statement and was emailed documents to complete and email back to them. Which I sent through 1st thing this morning. My account has been blocked, thankfully !!!! However now I am told this can take up to 14 working days to resolve !!!!!! It is the festive season and now i cannot purchase at Edgars, totally unacceptable in my view. i want to know how this happened, I have my card with me and as far as I was aware your edgars card purchases were secure. Evidently not. How was my card swiped at the POS, the my signature on the electronic pad. This is shocking. And the fact the I cannot use my account which I have had for probably +20 years has me certainly considering closure of the account as there much be a large breach in the security of purchases. Please all beware!!!!

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Hayley N's update17 Dec 2019, 17:08
Reviewer Update
Oh my goodness, after blocking my account and Edgars confirming my account had been blocked, I get an sms today to say that this matter had been resolved and that the unauthorised purchases had been credited to my account. Only to check now the there is another balance of R2'605, I have no info on these purchases or what they are for, firstly how does this happen after an account has been stopped. I believe my card was cloned which could only of happened in the Witbank Branch. Not they want me to go through the whole dispute process again, after another amount was purchased after. There is a serious security glitch in Edgards system. I am disappointed to say the least this is time consuming, and why should I have to dispute after the confirmed my account was blocked and the card was cloned. I was most certainly sadly closing thus account after all these years of what I feel of being a loyal customer.