********** mobile content by RMCS

Since May 2017 you Edgars have sold me airtime @ a monthly amount of 19.99(for 4 months) increasing to R24.99 in September 2017 up until I cancelled it in December 2018.Total amount owed to me by Edgars for airtime charged but never received is in the region of R480. My desired solution to this matter is a refund to the amount. Edgars would then have to do their own internal investigation as to why the airtime was never sent to me as the customer or if there was an element of ***** involved in this matter but all those forensic internal processes do not have to involve myself as the paying customer. Those are internal processes that do not include nor involve myself as the customer. I have been waiting for several months for this matter to be resolved and in all interactions with Edgars I was the one following up on the progress and all promises of the customer care department reverting within a specified time of 48hrs were just empty promises. on February 6th RMCS via Edgars responded that I took this "airtime contract " on 2017-04-20 12:45:00:000 which I dispute and have requested proof of the undertaking to no avail. I need my money back coz I never agreed to this or if i did why I never got the airtime?