GM
Gugulethu M

1 reviews | Active since Nov 2017

22 Nov 2017, 17:14

********** insurance

Just opened an account from Edgar's a week ago only to find out that the consultant that assisted me with the application apparently ticked that I want the funeral cover and accidental cover which I didn't so when I got the SMS notifying me that I am a bollard client as well now tried to contact them and cancel those things coz never opted for them was told that I need to cancel in writing. My question is why should I be sent from left to right when initially I wasn't consulted about this?This is the reason why south Africans are over indebted coz companies take advantage of them and I will not let this slide just like that and will take it to the ombudsman if these policies aren't cancelled

0
Replies (1)
Edgars
Edgars's reply24 Nov 2017, 11:40
Official

Thank you for bringing this matter to our attention.

As per our discussion today we will cancel both the products and reverse any fees that was billed on the account .***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,