1 reviews | Active since Nov 2010
********** fees = theft
On 21 September I received a sms stating that my account was reopened by you On 4 October I received another sms stating that my account was reopened
On 15 October I received my account statement stating that I owe you R49 sms air subscription (dated 21 September) R78 data airtime subscription (dated 28 September) R49 sms air subscription (dated 01 October) *R78 data airtime subscription (04 October ) -this amount was reversed to R0. 00
I DID NOT ASK FOR MY ACCOUNT TO BE REOPENED. I HAVE NOT TAKEN ANY AIRTIME DATA SUBSCRIPTIONS.
I REFUSE TO PAY THESE FEES AND I WANT AN EXPLANATION AS TO WHY THIS WAS LOADED ONTO MY ACCOUNT
Thank you for bringing this matter to our attention . We apologise for the disappointment caused to your with the airtime billing that went off your account . We will investigate this matter further and we will ensure that this amount is reversed on your account .
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Kind regards
The Edgar's Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention . We apologise for the disappointment caused to your with the airtime billing that went off your account . We will investigate this matter further and we will ensure that this amount is reversed on your account .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,