********** edgars account opened with my ID

In the process of purchasing new property, I was informed that I have an Edgars account which has been handed to the credit beuro and of which I am owing R2000.<br> <br> After phoning the Edgars call centre I was advised to submit an affidavit which I did in Greenacres and filled in the form on 18 December 2015.<br> <br> I haven't heard anything since. I work overseas and I will be leaving soon and in the meantime the estate agency cannot process my bond application. <br> <br> I have gone to the Greenacres Edgars branch a couple of times to inquire and received unprofessional service with staff members not knowledgeable on the process involved in cases of this nature.<br> <br> I have never even lost my ID and this account was opened using my ID but not my surname. <br> <br> I'm very disappointed in Edgars, as their systems are clearly flawed if someone can open an account without my ID.<br> <br> How can I get this matter sorted out asap as it's holding my life back.