********** Edgards account not removed under my name at the ITC

After an envestigation was conducted by edgars ***** department they concluded that the ********** account that was opened under my name was indeed ***** and they will close the account and send that information to the credit bureau. Upon speaking to Phumzile at the ITC I was told this account has not been removed under my name. I'm so frustrasted as I was assured by Kopano in the ***** department and a letter confirming that this matter has been settled was sent now I find out it has not been settled with ITC. Can you please urgently deal with this.