1 reviews | Active since Jul 2016
********** double debit on account
<p>On 16.06.17, I made a purchase at Edgars Centurion. The cashier asked my to input my pin then told me that the speed point machine was offline and that she had to process again. I asked for a slip confirming cancellation but she could not produce it & insisted that we repeat the process. I then noticed on 17.06.17 that my account was debited twice for the purchase amount. I went back to store on 17.06.17 & they logged a call to have it investigated. ( ref. ********** ). Apparently the turnaround time for investigation is 48 hours however it is now Thursday and Edgars has still not provided my refund. The store has proactively followed up the call on their side but they appear to be at the mercy of their colleagues in accounts / support who are lagging far behind in any sense of urgency, efficiency or concern for customer experience. <br /> It is ridiculous that it is taking so long to identify this transaction and correct it. Your process needs serious optimization. Please take some notes from Spree.<br />Edgars please refund my money immediately!!</p>
We have escalated the complaint to the Edgars Centurion mall management to address as our valued customer is not happy that you were double charged as the systems were offline. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Centurion mall management to address as our valued customer is not happy that you were double charged as the systems were offline. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,