********** data airtime subscriptions
I have not taken or subscribed for any airtime subscription, but my statement account shows different. After numerous call center calls the subscriptions was cancelled, but when I received my new statement, I see otherwise. I also requested a refund which I'm still waiting for. Call center takes forever to answer calls, pathetic service. I account is now in arrears which I'm paying interest for. This now going on for weeks...
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Edgars's replyOfficial
16 Oct 2018, 12:22Thank you for sharing this information with us. We apologise for the inconvenience caused to you with the airtime billing that is going off your account. Kindly note that we will escalate your query to our third parties RMCS for a cancellation/reversal of all the fees and final feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply16 Oct 2018, 12:22
Official
Thank you for sharing this information with us. We apologise for the inconvenience caused to you with the airtime billing that is going off your account. Kindly note that we will escalate your query to our third parties RMCS for a cancellation/reversal of all the fees and final feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
's updateReviewer Update
13 Nov 2018, 09:15To whom it may concern
Its being almost a month and I still have not received any refunds or feedback from you guys
's update13 Nov 2018, 09:15
Reviewer Update
To whom it may concern
Its being almost a month and I still have not received any refunds or feedback from you guys