PP
Pragashinee P
1 reviews | Active since Apr 2019
24 Apr 2019, 11:51
********** DATA & AIRTIME SUBSCRIPTION
I reported a ********** debiting of my account for data and airtime subscription in the first week of March 2019 and on 7th April 2019 i was advised that the subscription was cancelled but i am still liable for the amount my account was debited. i thereafter immediately in writing reported the matter to edgars accounts department and to date the matter has not been resolved. i am still receiving threatening text messages that my account will be handed over for collection. why should i pay for something that i did not request or apply for?
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Replies (2)
Edgars's replyOfficial
24 Apr 2019, 13:12Dear Pragashinee
Thank you for making contact with us regarding the airtime/data subscription.
We apologise for the frustrations caused to you. We can confirm that the product has since been cancelled on the 6/3/19. Our accounts department will be in direct contact with you to assist further regarding any reversals.
***/GO
Kind regards
Edgar's Customer Experience Team
Thank you for making contact with us regarding the airtime/data subscription.
We apologise for the frustrations caused to you. We can confirm that the product has since been cancelled on the 6/3/19. Our accounts department will be in direct contact with you to assist further regarding any reversals.
***/GO
Kind regards
Edgar's Customer Experience Team
Best regards,
Edgars's reply24 Apr 2019, 13:12
Official
Dear Pragashinee
Thank you for making contact with us regarding the airtime/data subscription.
We apologise for the frustrations caused to you. We can confirm that the product has since been cancelled on the 6/3/19. Our accounts department will be in direct contact with you to assist further regarding any reversals.
***/GO
Kind regards
Edgar's Customer Experience Team
Thank you for making contact with us regarding the airtime/data subscription.
We apologise for the frustrations caused to you. We can confirm that the product has since been cancelled on the 6/3/19. Our accounts department will be in direct contact with you to assist further regarding any reversals.
***/GO
Kind regards
Edgar's Customer Experience Team
Best regards,
PP
Pragashinee P's updateReviewer Update
24 Apr 2019, 14:55i am aware that the product has been cancelled but my issue is that i am still expected to pay the amount debited to by account. i was advised of this on the 7 April 2019.
PP
Pragashinee P's update24 Apr 2019, 14:55
Reviewer Update
i am aware that the product has been cancelled but my issue is that i am still expected to pay the amount debited to by account. i was advised of this on the 7 April 2019.