YM
Yondela M
1 reviews | Active since May 2019
07 May 2019, 15:05
********** charges
Edgars has been charging me for data and airtime that I never got, it's been over a month going back and forth to their store. Now they are telling me that I have agreed to the contract and they are refusing to give me my money. How can I pay for something I never got and when I request a refund am being told I agreed and I know for a fact I never agreed to this and even if I did, they never loaded my phone with any airtime or data
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
07 May 2019, 16:27Dear Yondela,
Thank you for taking our call.
As discussed telephonically please be advised your complaint is referred to our 3rd party company (RMCS) to provide proof that you have accepted the product since a reversal was declined by their office.
Final feedback will be communicated to you within the next 7 working days.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
As discussed telephonically please be advised your complaint is referred to our 3rd party company (RMCS) to provide proof that you have accepted the product since a reversal was declined by their office.
Final feedback will be communicated to you within the next 7 working days.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply07 May 2019, 16:27
Official
Dear Yondela,
Thank you for taking our call.
As discussed telephonically please be advised your complaint is referred to our 3rd party company (RMCS) to provide proof that you have accepted the product since a reversal was declined by their office.
Final feedback will be communicated to you within the next 7 working days.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
As discussed telephonically please be advised your complaint is referred to our 3rd party company (RMCS) to provide proof that you have accepted the product since a reversal was declined by their office.
Final feedback will be communicated to you within the next 7 working days.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,