********** cell phone account charges

I am highly disappointed that edgars have allowed ********** transactions to take place on my account. A cell phone subscription of R79 and R49 has been added to my account statement for over a year. I have not agreed to this and require this to be rectified through a refund. Where are your verification control measures to prevent this? I have neither received statements via my email account either for the majority of this year.

I have attempted to resolve the matter through the call centre but have not been successful..... After numerous attempts and long waiting times to eventually reaching an agent and then the call gets cut.

Up to date i have received feedback that the investigation confirms I have not agreed to the cell phone service and further the cell phone subscription has been for 5 months and edgars will consequently refund me R 248 for the 5 month period. from my account recon statement it clearly shows that this has been taking place for at least 12 months and amounts to much more than R248!!!!