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mohamed A

1 reviews | Active since Oct 2016

17 Sept 2019, 15:32

********** acts performed by edgars and its third parties

I would like to put a review that edgars are practising ********** acts with there customers and that i am a victim of this act. Edgars has a third party RMC which is billing people for something that has not been authourised by me and i did not receive a phone call from them asking whether I have consented to mobile content . i contacted edgars third party on numerous occassions to send me the proof of the recordindg were i consented and also they said that i have activated this service through a link. I have a contract sim and my sim doesnt allow me to receive any data from other sources. They cannot provide me with the recording neither can they give me the proof of me activating the link. I have been to the edgars stores the whole of this year of 2019 asking them to credit my account for the mobile content but till date my account is still the same nothing done. My account is now in arreas and i refuse to pay for something which i did not ask for. Futhermore i am asking edgars that they must drop all interest charges on my account and also clear my name as i am now blacklisted.

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Replies (2)
Edgars
Edgars's reply18 Sept 2019, 10:05
Official
Dear Mohamed, 

Thank you for bringing the above concerns to our attention.

Kindly note your query is referred back to RMCS to address your complaint within the next 7 business days.

Here is a reference number generated for this query:
***/GO

Kind Regards:
The Edgars Team
*** 


mA
mohamed A's update18 Sept 2019, 12:16
Reviewer Update
i am not happy with the response received from edgars as i have received this feedback many a times from edgars. The third party of edgars RMCS cannot provide me with the voice recording were they told me that they have called me to consent for the product and they also say that the link was activated by me. They are unable to provide the proofs as i have demanded this from them many a times before. Edgars needs to respond in 24 hours to this query because this matter is now putting my name in the credit bearau as i am not paying the account till the matter is being resolved and i am asking that my name be cleared from the credit bearau and also all interest be credited on the account. If this matter is not resolved in 48 hours i will contact the *****line and report of all the ********** acts that edgars are doing. Please not that i do have all the evidence and i will show the *****line how things are added on tho a persons account without the knowledge.