********** ACTIVITY ON ACCOUNT STILL UNATTENDED TO

I am at my wits end with Edgars. 2 months back I received an SMS stating that I owe a sum of R90 odd and I should pay it.I immediately called stating that I haven't used this account in years (last time being around 2013) therefore I have nothing to pay for.I called in and asked for this to be cancelled and removed from my account.I was then told that I signed up for some SMS service and the refund has been denied.

Mind you the SMS said that I signed up for the service in 2016,which I obviously didn't for obvious reasons. What I find absurd is Edcon demanding money in May 2019 for 2016, and sending me the "ONLY" bill for this account in 2019.

I then called CC and asked for the recording to be sent Jet Mall Of Africa as evidence since Edgars insists I took out this service.. I've been waiting for this recording and have received no feedback. Today I am bombarded with annoying SMSes and e-mails from VVM (some debt collector who have already informed me that they have messed up my credit profile). I called VVM but there's no way I get through to speak to an agent.I've been holding for an Edgars agent ,for the past 33 minutes 24 seconds,who was supposed to get back on the line ...she never returned back to me until the call got terminated.I now called again and was assisted by Jenay who said the best she can do is escalate my call recording request which was logged in July already .

Please get this resolved URGENTLY.I need the recording to be sent to me directly or to the above mentioned store if it cannot be sent to me directly. VVM must revert the damage done to my credit profile.Please shutdown the account as well.I want nothing to do with Edgars after this whole mess.