********** Activity and Billing me for Things I don't Have
<p>I received a mail about applying for an Edgars account. I app**** and then was told that i did not have all the documents and needed to bring it in, in order to activate the account. I did not have a chance to go back and then just forgot about it. (Or I was told the application was declined?) I then received another email from Edgars with special deals for account holders and I saw I had an account number and everything. I went in to query why I had an account number without receiving a card and they apologized to me at Canal Walk and stated that all was in order on the system and the account was active. They then generated me a card. For months I have been using the account and then all of a sudden, Edgars calls me to tell me they have suspended the account due to the fact that all the documentation had not been received?? But how can I have an active account for a few months and then Edgars decides to take it away from me again? Is that correct business practices? I am being billed for VIP Club membership but have never received a card for it and have been paying that for nothing. I have called in countless times and visited stores trying to get to the bottom of this suspension and how they could activate my account in the first place. But nobody can give me concrete answers?? - this review was posted on behalf of my husband.</p>
Thank you for bringing this matter to our attention. Please be advised when your documents were requested your account was already approved and listed on the system (account number was already created) all that was needed, was to verify your documents and link a Thank U to the account.
Please be advised the account will only be unblocked until the relevant document as supp**** by the 3112/2016, if not provided the account will be closed permanently closed.
Kindly note the VIP club membership was enrolled on inception date of the account and no dispute was raised hence the membership was still billed on the account , in addition club cards are not sent out to customers they are provided upon request in stores.
Should you wish to cancel the club membership the account holder will need to contact out accounts department on ***.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. Please be advised when your documents were requested your account was already approved and listed on the system (account number was already created) all that was needed, was to verify your documents and link a Thank U to the account.
Please be advised the account will only be unblocked until the relevant document as supp**** by the 3112/2016, if not provided the account will be closed permanently closed.
Kindly note the VIP club membership was enrolled on inception date of the account and no dispute was raised hence the membership was still billed on the account , in addition club cards are not sent out to customers they are provided upon request in stores.
Should you wish to cancel the club membership the account holder will need to contact out accounts department on ***.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***