NK
Natasha K

1 reviews | Active since Nov 2013

30 Nov 2015, 14:50

********** activities on Account that was closed

I found out last week that I was black listed due to Edgars. I called the customer care line on 24 November to be told that I owe R4396 and that my last transaction was in March 2014. My account was then handed over in Dec 2014 and now I am blacklisted because of this.<br> Then Patricia Mbira looked at the last payment that was made in Sept 2009 and the balance was R0 after that. This was when I closed my account - I went into the store at the Glen shopping mall to CLOSE the account and then cut up my card.<br> As you can imagine I am SHOCKED that transactions can happen on a CLOSED account after 3 years (From Oct 12 to Mar 14 - why did it go on for so long?)! I queried this at the centurion branch where I spoke to Boitumelo. I spent an hour and a half filling out dispute forms and she called everyone, but was sent from pillar to post with no one to assist. We found out the Airtime vouchers was bought on my old cellphone (which was on contract and cancelled in 2010). This is obviously ***** as I did not even have this cellphone number anymore. I request that all these transactions should be reversed and the blacklisting removed from my name! This is ***** and I will not be liable for this!

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Replies (1)
Edgars
Edgars's reply01 Dec 2015, 14:52
Official
Hello natashakk,

Thank you for bringing this matter to our attention. Please note the accounts department is in receipt of this query. We assure you investigations will be conducted, upon findings feedback will be given to you shortly. We apologise for the overall experience.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***